Case Studies



Blue Ocean

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Embrace the wave of intelligence to lead the future of customer service experiences.

With the rapid development of digital technology, artificial intelligence knowledge management and business intelligence using AI have become hot topics in various information industries. How enterprises can leverage innovative technologies to enhance customer service and internal operational efficiency has become a critical issue. As industry pioneers, the collaboration between Blue Ocean and our partner Netron is not only a response to this challenge but also a profound investment in the future. In this collaboration, we have developed a highly advanced chatbot for Blue Ocean, integrating business intelligence and artificial intelligence. This is not just a technological innovation but a revolutionary change to traditional internal operational models. Our partnership aims to address the evolving landscape of the industry and position Blue Ocean at the forefront of leveraging AI for transformative business practices.

Problems

Blue Ocean has undergone a profound corporate transformation, transitioning from a company offering traditional industry services to one integrating rapidly advancing technological capabilities, providing innovative software services and business intelligence with AI. With the introduction of new products and services, the company has undergone extensive organizational adjustments and reforms internally. Faced with this series of changes, Blue Ocean Technology actively recruited numerous new members to embrace the emerging corporate landscape.

However, with the addition of new members, they encountered some inconveniences in internal information retrieval within the organization. Whether it was related to human resources issues or inquiries about past IT department documents, these new employees felt the need for more efficient pathways for information retrieval, particularly through artificial intelligence knowledge management solutions. It is in response to such demands that the collaboration between Blue Ocean and Netron emerged.

What did we do?

We have observed that the speed of traditional paper document retrieval is no longer sufficient to meet the demands of the current information age. Nowadays, businesses are increasingly converting existing or legacy documents into electronic formats for more efficient organization and retrieval of information through business intelligence using AI. For companies like Blue Ocean, this transformation is becoming increasingly imperative.

In the process of assisting Blue Ocean, we are dedicated to creating a chatbot that facilitates internal data access for enterprises. This AI chatbot swiftly responds to user inquiries and efficiently categorizes and retrieves information based on electronic documents stored within the organization. It is constructed utilizing AWS cloud technology, incorporating serverless architecture, integration with AWS Bedrock and Claude, along with AWS Kendra’s intelligent search engine, delivering an efficient and intelligent information management solution for businesses powered by artificial intelligence knowledge management.

AI Features Based on AWS Services

The following are several key features of the project:

Highly flexible serverless architecture: AWS's serverless environment injects unprecedented flexibility and scalability into the platform, ensuring stable operations across various load scenarios.

Intelligent Conversational Chatbot: By integrating AWS Bedrock and Claude, we have crafted an intelligent conversational chatbot that not only comprehends customer needs but also engages in profound interactions, enhancing business intelligence with AI.

Precision Intelligent Search: Leveraging the AWS Kendra intelligent search engine, robots can swiftly and accurately search through the company's vast internal data, delivering more pertinent answers to users.

AI technology for business ethics: We ensure that robots are not only intelligent in their responses, but also follow the “Helpful, Harmless, Honest” principle and are perfectly adapted to the business user's usage scenario.

Automated Cloud Architecture: Automated deployment of cloud architecture through AWS CDK improves system reliability and efficiency.

Stringent security: The implementation of AWS WAF ensures a high level of system security, with access restricted to authorized internal personnel only.

Future Prospects

With the successful deployment of this innovative solution, Blue Ocean and we are already looking ahead to future program development. We plan to introduce a wide range of intelligent robots with different capabilities, targeting different data sources and further expanding the user experience and application landscape in business intelligence and artificial intelligence.

With the wave of generative AI technology, both Blue Ocean and we at Netron are looking to capitalize on the opportunity to quickly build solutions that support users to make significant advances in production, business, and cross-departmental collaboration. Through this partnership, Blue Ocean has not only achieved a major technological breakthrough, but also realized significant improvements in the quality of customer service and the efficiency of business operations. This is a vivid demonstration of how smart technology can power the transformation of an organization and keep it ahead of the curve in a highly competitive marketplace.

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