We recognized that traditional paper-based document lookup could no longer keep pace with the demands of today information landscape. More and more businesses are converting existing and legacy documents into digital formats to organize and retrieve information more effectively. For a company like Blue Ocean, this shift was especially urgent.

In supporting Blue Ocean, we focused on building a chatbot capable of surfacing internal company information. This AI bot can respond quickly to user questions, drawing on the company internal digital documents through effective classification and retrieval. It was built on AWS cloud technology, including a serverless architecture, integration with AWS Bedrock and Claude, and the AWS Kendra intelligent search engine, giving the business an efficient, intelligent approach to information management.

The chatbot we built for Ting Yuan runs on an AWS serverless architecture, combined with the capabilities of AWS Bedrock and Claude. Here are some of the key features of the system:

1. Serverless Architecture: We used an AWS serverless architecture to build a flexible, scalable chatbot platform for Ting Yuan, capable of efficiently handling a high volume of inquiries.
2. Intelligent Conversational AI: By integrating AWS Bedrock and Claude, our chatbot is able to understand and respond to family inquiries while communicating in a way that feels natural and close to human interaction, making every exchange feel more personal.
3. AI Design Aligned With Enterprise Ethics: Following Claude principles, we ensured that the information the bot provides is useful, safe, and truthful, an approach well suited to the sensitivity and professionalism required in healthcare.
4. Automated Cloud Architecture: Using AWS CloudFormation, we automated the deployment of the cloud architecture, improving system reliability while making ongoing maintenance and upgrades more efficient.

This system is designed to handle complex needs effectively while ensuring the accuracy and security of information, all within a user-friendly experience.

As the business grew, the self-managed data center gradually became insufficient to meet demand. Every time the IT system needed a version upgrade, or hardware servers and storage needed to be expanded, it required a lengthy evaluation process followed by a significant budget investment. Over time, this proved time-consuming and inflexible for the business, and added to the burden on the IT team.

As a gaming services provider, system stability and quality were the top priority, which is why the company chose to move to AWS, reducing the need for additional hardware and software purchases while retiring outdated equipment and modernizing the architecture. This included replacing and consolidating existing infrastructure, migrating existing workloads to AWS, and adopting SaaS services to reduce the overall IT management burden.

The plan prioritized implementing several AWS services, including Amazon EC2 (via CloudEndure), Amazon S3, and AWS RDS, and replaced an aging mail server with a fully managed AWS WorkMail environment.

After migration, the company expected reduced authentication latency, improved server availability, and stable, uninterrupted service quality. During the migration, implementing AWS RDS also meant backups could now be handled automatically, freeing up staff time for other work.

The plan also prioritized implementing Amazon ECS, Amazon S3, and AWS RDS. After migration, server availability was expected to improve, delivering stable, uninterrupted service quality. With AWS RDS in place, backups are now handled automatically, freeing up staff time for other work.

As the business grew, the self-managed data center gradually became outdated and insufficient to meet demand. Every time the IT system needed a version upgrade, or hardware servers and storage needed to be expanded, it required a lengthy evaluation process followed by a significant budget investment. Over time, this proved time-consuming and inflexible for the business, and added to the burden on the IT team.

System stability and quality were the client top priorities, which is why they chose to move to AWS, reducing the need for additional hardware and software purchases while retiring outdated equipment and modernizing the architecture. This included replacing and consolidating existing infrastructure, migrating existing workloads to AWS, and adopting SaaS services to reduce the overall IT management burden.

The plan prioritized implementing several AWS services, including Amazon ECS, Amazon S3, and AWS RDS. After migration, server availability was expected to improve, delivering stable, uninterrupted service quality. With AWS RDS in place, backups are now handled automatically, freeing up staff time for other work.

Using AWS EC2 elastic cloud computing, clients gained scalable compute capacity in the cloud, freeing application performance from hardware limitations. Large volumes of data are managed through AWS RDS relational database services, making data handling faster and more secure. Since adopting AWS cloud services, one live streaming client on Facebook Live has seen concurrent viewership reach 5,000 and comment volume reach 200,000, with the system able to absorb sudden, large-scale traffic spikes, benefiting thousands of live streaming hosts across Taiwan.

Netron Information Technology delivers expert, responsive technical service that reduces the IT staffing burden, allowing teams that once maintained physical servers to focus instead on developing system applications. Leyun Inc. has already built a strong base of live streaming clients in Malaysia and Thailand using its “FB Live Shopping Assistant” tool, and plans to expand into Indonesia, the Philippines, and other ASEAN markets going forward.

The plan prioritizes implementing several AWS services, including Amazon ECS, Amazon S3, and AWS RDS. After migration, server availability is expected to improve, delivering stable, uninterrupted service quality. With AWS RDS in place, backups are now handled automatically, freeing up staff time for other work.